Never use WIndows Update to obtain printer drivers because it requires the full Printer software and there is often newer firmware that the printer needs to operate correctly.
Rather than spending too much more time fiddling I'd simply Clean Install the printer which always works, lasts longer and actually saves time:
1) Power up the printer, if wired unplug it's USB cable from PC.
2) Go to Settings>Apps>Apps and Features to find and Uninstall any printer software.
3) Use one of these methods to remove all of the old printer drivers:
https://www.tenforums.com/tutorials/101274-unin...
4) Now type Control Panel in Start Search, open CP, choose Icon View. In Control Panel open Devices and Printers, right click printer to delete Printer and any scanner or fax of the same name. Restart PC.
5) Go to the printer model’s Support Downloads webpage to download and install the latest full software package. Now is also the time to check for any newer printer firmware to install which matters a lot.
6) Extract Printer software, right click Setup file to Run as Administrator. Follow the setup screens closely as you install the software. For USB it should prompt when to plug in the printer.
Older software may need to be installed in Compatibility Mode to run correctly: https://www.groovypost.com/howto/run-old-softwa...
If you have further problems reply back with results of each step.
I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
If you receive a popup asking if this solved your problem please ignore it, as it may remove my ability to help you and others may also not help. Please wait until after the issue is resolved to answer the popup or mark your question answered to help others.
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- Mar 11, 2017 Option 2: Update drivers manually. To find the latest driver, including Windows 10 drivers, choose from our list of most popular HP Printer downloads or search our driver archive for the driver that fits your specific Printer model and your PC’s operating system. If you cannot find the right driver for your device, you can request the driver.
- Easily find and download latest HP software and drivers, firmware and utility diagnostic tools for your HP Printers from our Customer Support website.
- Recommend you follow the procedure mentioned below to uninstall the printer software and settings completely and setup the printer using USB connection. Once the printer is working fine with USB connection, please refer to this HP Article to convert the USB connection to wireless.
Learn about HP laptops, pc desktops, printers, accessories and more at the Official HP® Website. What can we help you find? Find the Printer or PC that's right. Whenever you connect and install a new printer on your computer, you need a driver in order to print documents to the printer. However, depending upon how you choose to remove an old printer from your computer, you might not actually delete the print driver when you get rid of the printer. Easily find and download software and drivers for your HP products including pcs, laptops, desktops, printers, tablets, apps and services from HP Customer Support.
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